Jilivo Privacy Policy – Our commitment to protecting your data

jilivo (hereinafter "we" or "the Platform") is fully committed to protecting the privacy of members in Bangladesh. This Privacy Policy applies to the jilivo website, mobile platform, and all related services.

We understand how sensitive your personal data is. That's why we only collect what is genuinely necessary to provide our services—nothing more. Our Privacy Policy is built in line with international GDPR standards and applicable local laws.

• This Policy jilivoApplies to all members, visitors, and users of 's services.
• When the policy is updated, the date at the top of this page will be revised, and significant changes will be communicated via email.
• For any questions about this Policy, please get in touch with us: privacy@jilivo.ws

jilivo Three categories of data are collected—what you provide directly, what is automatically generated through your use of our services, and what is received from third parties.

We never store your full payment card number or bank password. All financial transactions are processed through fully encrypted channels.

jilivo Collected data is used solely for specified purposes. Each purpose is clearly outlined below:

• Account Management: To support registration, login, and account security.
• Service Delivery: To operate betting, gaming, and transaction services.
• KYC & Compliance: To comply with international financial regulations.
• Customer Support: To address your questions and resolve any issues.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: Used to analyze and improve your experience on the platform.
• Relevant Communications: To send you relevant offers and updates.

jilivo's servers are hosted in internationally certified data centers with 24/7 physical and digital security. The technologies we use to protect your data include:

Data Retention Period: Financial transaction records are typically retained for 5 years as required by law. Upon account closure, personal data is automatically deleted after 3 years, unless a longer retention period is required for regulatory reasons.

jilivo Never sells your personal information or shares it with third parties for advertising purposes. Data may only be shared in the following limited circumstances:

• Payment Provider: Only the data necessary to process transactions is shared with bKash, Nagad, and Rocket.
• KYC Partner: Shared with identity verification agencies solely for confirmation purposes.
• Legal Obligation: Under a valid order from a court or regulatory authority.
• Security Investigation: Disclosed to relevant authorities in cases involving fraud or money laundering investigations.
• Business Transfer: In the event of a company merger, members will be notified in advance.

All third parties are bound by strict confidentiality agreements with us and may only use data for specified purposes.

jilivo This website uses cookies to enhance your experience and keep the platform secure. We use four types of cookies:

To manage your cookie settings, use your browser settings or our Cookie Manager.

jilivoAs a member of , you have the following rights over your personal data:

To exercise any of the rights listed above, privacy@jilivo.wsEmail us at . We will respond within 30 days.

jilivo For individuals aged 18 and above only. We do not knowingly collect any data from persons under 18.

If a minor has registered by mistake and we become aware of it, that account and all associated data will be deleted immediately.

Our servers and some service providers may be located outside Bangladesh. In such cases, your data may be transferred to another country.

jilivo This ensures all international data transfers are conducted securely and that adequate data protection laws exist in the destination country. We use Standard Contractual Clauses (SCCs) as approved under GDPR.

• All international partners are contractually bound to uphold our privacy standards.
• TLS encryption is mandatory during all data transfers.
• We ensure that the destination country provides a level of protection at least equivalent to GDPR standards.

In the event of a data breach for any reason, jilivo Immediate action will be taken:

• Within 72 Hours: The relevant regulatory authorities will be notified.
• Affected members: Full details will be sent to you by email as soon as possible.
• Investigation: Security experts will investigate and identify the root cause.
• Remedy: Affected members will be provided with all necessary support and assistance.

For any privacy-related questions, complaints, or to exercise your rights, please contact us through the following:

We aim to respond to all requests within 30 days. If a matter requires more time, you will be notified in advance.