Your well-being is our priority

Responsible Gaming – A safe and enjoyable gaming experience at Jilivo

Jilivo believes gaming should be a source of entertainment—not anxiety. We place the highest priority on every member's well-being and peace of mind. Learn how to play responsibly and how we're here to support you every step of the way.

18+ Only 24/7 Support Instant Limits
500,000+Registered members playing safely
95%Members Play Purely for Entertainment
15 minutesLimit takes effect within
6 TypesProtective tools always available

Jilivo's Responsible Gaming Commitment

We monitor every member's gaming activity and proactively offer support if we spot any signs of problem gambling. Our goal: to ensure gaming always stays fun.

Remember: Gaming is for entertainment. Never bet to chase losses, and never spend beyond your means.

Why Does Responsible Gaming Matter?

Online gaming and betting are a source of entertainment for millions. But like any pastime, it's important to know your limits. Responsible Gaming It means playing with full awareness of your budget, time, and state of mind.

jilivoAt -, we believe an informed player is one who truly enjoys the experience. When gaming starts causing stress, straining family relationships, or creating financial hardship—that's a clear sign something needs to change.

In Bangladesh, one family member's gaming addiction can affect the entire household. We never want any jilivo member to face that situation. That's why our platform offers a range of protective measures and support options.

The Bottom Line: Winning isn't guaranteed, but enjoying yourself is entirely up to you. Play within your limits and make the most of every moment.

Recognize the warning signs of addiction

Gaming addiction creeps up gradually and can be hard to notice on your own. Watch out for these signs:

1
The urge to keep betting after a loss

Repeatedly betting to chase lost money is the biggest warning sign. Stop the moment that thought crosses your mind.

2
Spending Beyond Your Budget

Going over your set budget? Betting with borrowed money or breaking into your savings? That's a serious warning sign.

3
Hiding from family and friends

Lying to your family or hiding information about your gaming? That's a significant warning sign.

4
Neglecting Work or Responsibilities

Skipping work, studies, or family responsibilities because of gaming? Get help now.

5
Emotional Distress & Anxiety

Feeling restless, irritable, or anxious when you can't game? It's time to pay attention.

6
Disrupted Sleep & Eating Habits

Is gaming cutting into your sleep or causing you to skip meals? Both your body and mind are taking the hit.

Get help: If you notice any of the signs above in yourself, contact our support team today or activate Self-Exclusion. Asking for help is an act of courage.

Check Yourself – Self-Assessment Test

Read the questions below and mark the ones that apply to you. This is not a medical diagnosis—just a simple way to check in with yourself.

You exceeded your set budget last month.
After a loss, I felt compelled to play again and couldn't stop myself.
I've hidden the truth about my gaming from family.
I feel restless or irritable when I'm not gaming.
Gaming has started affecting your work or studies.
I wanted to stop gaming but couldn't.
I've gambled using borrowed money or by dipping into my savings.

jilivo's protective tools

jilivoAt -, several effective tools are available directly from your account to help keep you safe. Setting them up takes just a few minutes.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Once the limit is reached, deposits will be automatically blocked.

Bet Limit

Set a maximum stake per bet. This protects you from placing large bets all at once.

Time Limit

Set a daily limit on how many hours you play. You'll receive reminders and be automatically logged out when your time is up.

Cooling-Off Period

Take a temporary break from 24 hours up to 30 days. You won't be able to log in during this period.

Self-Exclusion

Exclude yourself from the platform for 6 months or permanently. Once activated, this is not easy to reverse.

Spending Analysis

View a detailed monthly spending report. See exactly how much you spent each day, with complete transparency.

ToolsTime limitTakes effectChange
Reducing Your Deposit LimitInstantRight NowAfter 24 hours
Increasing Your Deposit Limit24 hoursThe Next DayAfter application
Cooling-Off (1–30 days)InstantRight NowAfter the Period Ends
Self-Exclusion (6 months+)InstantRight NowApply after 6 months
Time LimitInstantRight NowAfter 24 hours

How do I set limits?

Setting limits on jilivo is quick and simple. Just follow a few easy steps to set your preferred limits:

1
Log in to your account

Log in to jilivo with your username and password.

2
Go to profile menu

Click your name in the top right corner and select "Account Settings".

3
Open the "Responsible Gaming" Tab

Click the "Responsible Gaming" tab in Settings.

4
Choose your preferred tool

Choose what works for you—a deposit limit, time limit, or a cooling-off period.

5
Save & Confirm

Enter the amount or time, then click "Save". A confirmation will be sent via SMS or email.

Need Help? If you're having trouble setting limits, our customer support team is available 24/7 to help. Reach us via Live Chat or email.

Build Healthy Gaming Habits

Responsible gaming isn't just about setting limits—it's about maintaining a healthy mindset. Follow these tips to keep gaming enjoyable at all times:

  • Set your budget first: Decide how much you'll spend each month in advance, and always keep it within your income.
  • Don't Stress Over a Loss: Losing is a natural part of gaming. Accept the loss and wait for another day.
  • Set a Time Limit: Decide how many hours a day you'll play before you start, and stick to that limit.
  • Don't play under the influence of alcohol: Play with a clear head. Betting big while emotional is dangerous.
  • Take a break: Take a 5–10 minute break every hour. Give your eyes and mind a rest.
  • Keep other hobbies: Don't let gaming be your only form of entertainment. Make time for family, friends, and hobbies.
  • Don't Rely on Winnings: Don't treat gaming as a source of income. It's entertainment—not a way to earn money.
  • Stop gaming during a crisis: Avoid gaming when you're under financial pressure, dealing with family problems, or feeling stressed.
Healthy gaming score:
Budget awareness92%
Time Management88%
Limit usage76%
Member Satisfaction95%

Minor protection

jilivo No one under 18 is permitted to use the platform—without exception. We make no compromises on age verification.

  • Age declaration is mandatory at the time of registration.
  • Age is verified through KYC checks.
  • Proof of age may be requested at any time if there is any doubt.
  • If a minor is identified, the account is immediately suspended.
For Parents: If you have children or teenagers at home, use a password lock on your device and have an open conversation with them about online gaming.

Responsible Gaming FAQs

Yes, but after a mandatory waiting period. For a 6-month Self-Exclusion, you may reapply after 6 months, and the process takes an additional 7 days. Permanent exclusion cannot be reversed.

Yes, reducing your deposit limit takes effect immediately. However, if you wish to increase your limit, a 24-hour waiting period applies — this protects you from making impulsive decisions in the heat of the moment.

Yes, your account balance is fully protected during any cooling-off or self-exclusion period. You can withdraw that balance once the break or exclusion period ends.

It's not possible to set limits directly on someone else's account. However, if you believe a family member is struggling, please reach out to our support team. We'll get in touch with them to offer assistance.

jilivo does not provide direct counselling services, but our support team can point you toward the right professional help. Contact us to learn more.

Why jilivo is Bangladesh's most responsible gaming platform

We don't just talk about responsible gaming—we prove it through action

AI-Powered Risk Detection

Our automated system analyzes gaming patterns to detect risky behavior and alerts members in a timely manner.

Spending Limits

Daily, weekly, and monthly deposit limits keep you within your budget. Deposits are automatically blocked once the limit is reached.

Time limits & reminders

Get alerts at set intervals and be automatically logged out when your time is up. No more losing track of time.

Bangla-speaking support team

Our responsible gaming team speaks Bangla. There's no language barrier when it comes to understanding your situation or finding a solution.

View Your Transparent History

Your full betting history, wins, losses, and spending details are available to view at any time. Nothing is hidden.

Voluntary Break Feature

Whenever you feel like you need a break, step away for anywhere between 24 hours and 6 months. Takes effect in just one click.

Safe & Enjoyable Gaming

Play responsibly – jilivo is always here for you

Millions of members enjoy safe entertainment on jilivo every day. Join them — play responsibly and stay in control.

18+ Age Restriction Instant Limits 24/7 Bangla Support
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